ORDER PROCESSING:

Please allow 48h to process your order. Expect an email within 7 business days to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped within 7 business days using DHL Germany. We do not ship outside of Germany at this time. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Standard	10 to 14 business days	€7,99EUR
Express	7 to 10 business days	€12,99EUR

INTERNATIONAL SHIPPING:

We currently don’t offer international shipping.

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For further information please check our Refund Policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@howdysmiles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@howdysmiles.com.